Return Policy
It is your responsibility to check this “Refund & Return Policy” page each time you order our products to ensure you are up to date with any changes or amendments.
Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to Info@getsoul.com. You will need to provide detailed information for any product damaged and photo proof during shipping within that timeframe.
Soul Refund & Return PolicyWe stand behind our products with a 30-Day Money-Back Guarantee. If you're not completely satisfied with your purchase for any reason, you may request a refund within 30 days of receiving your order.
To initiate a refund request, please contact our Customer Care team at info@getsoul.com. Please wait for confirmation and return instructions before sending any product back.
Refunds are limited to one refund per customer and apply only to purchases made directly from Soul. Shipping charges are non-refundable, and customers are responsible for return shipping costs unless the product arrived damaged or we made an error with your order.
If your product arrives damaged or incorrect, please contact us as soon as possible so we can make it right.
Because we maintain a published Refund & Return Policy that customers agree to before completing their purchase, we ask that you contact us directly to resolve any concerns before initiating a chargeback with your credit card provider. Unauthorized or fraudulent chargebacks may be disputed to the fullest extent permitted by applicable law.
If you would like to communicate with someone regarding our Soul Refund & Return Policy, please contact us.
To contact usThese Terms of Service were last updated May 1, 2018. If you have any questions about our Website, Terms of Service, Terms of Use, Privacy Policy, Shipping Policy, Refund & Return Policy or any products offered for sale, please contact us at Info@getsoul.com.
Correspondence can also be mailed to our address at: 11445 East Via Linda #2, Suite 531, Scottsdale, AZ. 85259