Contact Soul
Common Questions
For answers to common questions, please see our FAQ.
Need help with an order? General Inquiry?
Please contact info@getsoul.com or use the form.
info@getsoul.com
11445 E. Via Linda #2
Suite 531
Scottsdale, AZ 85259
FREQUENTLY ASKED QUESTIONS
We've got answers
How quickly will I hear back?
We aim to respond to all inquiries within 1–2 business days. For faster support, email us directly at info@getsoul.com.
How do I track my order?
Once your order ships you'll receive a tracking email from us. If you can't find it, check your spam folder or log in to your account to view order status.
Can I change or cancel my order?
Orders are processed quickly, so reach out to us at info@getsoul.com as soon as possible and we'll do our best to accommodate changes before it ships.
What is your return policy?
We stand behind our products. If you're not satisfied, contact us within 30 days of delivery and we'll make it right.
How do I manage or cancel my subscription?
Log in to your account and go to the Subscriptions section to pause, skip, or cancel. You can also reach out to us and we'll help you right away.
Do you have a phone number I can call?
We handle all support through email and our contact form so we can give every customer our full attention. Email us at info@getsoul.com and we'll get back to you promptly.